Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to return an item?

Step 1: Please contact us at info@wnp.com, indicating the item(s) you would like to return, the order number, the reason for the return and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items.

Step 2: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Step 3: Our convenient customer service team will get you a speedy refund!

Return Conditions

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can make it right for you.

The item is in the same condition that you received it, unworn or unused, with tags.

Items sent back to us without first requesting a return will not be accepted.

The original shipping fee (if any) is non-refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wnp.com.

Please note that returns will need to be sent to the following address:

1347 N Blue Gum St

Anaheim, California, United States

Postcode: 92806

209-267-4999

Jane Wu

You can always contact us for any return question at info@wnp.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.